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Refugee Resettlement Director


The Resettlement Director provides strategic support and vision for IIW resettlement programs. This position is key to the vision of welcoming and promoting integration of refugees and asylees in the community.


  • Manage all aspects of the refugee resettlement department.
  • Responsible for engagement, development, and retention of the refugee resettlement team.
  • Analyze program requirements to ensure agency compliance.
  • Performs quality assurance on case notes, case files, home visits, and calendar events.
  • Establish and monitor metrics to measure department achievements and evaluate outcomes.
  • Identify program trends and areas of improvement for the refugee resettlement program.
  • Contribute to refugee resettlement proposals and budgets.
  • Submit federal and state reports in a timely manner.
  • Responsible for development and continuous improvement of refugee resettlement policies and procedures.
  • Attend MARC Administrative Meetings.
  • Perform other functions as delegated by the President of the IIW.

Experience and Qualifications: 

  • Experience in a local resettlement affiliate or national office of resettlement agency is strongly preferred.
  • Strong dedication to helping refugees become independent and sustain their families via assistance in the relocation process and services.
  • Ability to work with individuals from diverse backgrounds and cultures.
  • Excellent organizational and time management skills.
  • Ability to manage a large and diverse workload under pressure and with competing priorities.
  • Bachelor’s degree from an accredited college or university with two years of experience is preferred.
  • Computer and word processing skills desirable.
  • Bilingual skills strongly preferred.

Compensation and Benefits:

This is a full-time, exempt position. Review of applications will begin immediately and continue until successful candidate(s) are identified. The anticipated start date is as soon as possible. Salary will be commensurate with qualifications, education, and experience. International Institute of Wisconsin health, disability, and retirement plan enrollment are available to full-time employees and eligible dependents.

Physical Demands/Equipment

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions while performing the duties of this job. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and depth perception. The noise level in the work environment is usually moderate. The above statements are intended to describe the general nature and level of the position. It is not intended to be all-inclusive. Administration reserves the right to adjust the duties and responsibilities.

Equal Opportunity Employer

The International Institute of Wisconsin does not discriminate in employment on the basis of race, color, national or ethnic origin, disability, gender, or age.