Description:

Greets clients and telephone callers, ascertains their needs, relays information, directs them to the proper resources, and provides administrative support for the Institute’s programs.

Responsibilities:

• Handles all incoming telephone calls, greets all visitors, and directs them to the appropriate resource
• Handles the registration and documentation of all immigration and refugee resettlement cases
• Assists with the collection of service fees
• Assists with maintaining and organizing all aspects of the office environment to ensure a professional image
• Assists with administrative support
• Performs other functions as delegated by the President of the Institute

Qualifications:

• High school diploma
• Customer service skills
• Ability to do multi-tasking
• Computer, data entry, and word processing skills
• Bilingual skills and the ability to work with individuals from diverse backgrounds and cultures

Reports To:

Executive Assistant